Head of Retail Banking NCC Bank
National Credit and Commerce Bank PLC (NCC Bank)
Position Overview
National Credit and Commerce Bank PLC (NCC Bank), one of Bangladesh’s leading private commercial banks, is seeking an accomplished and visionary banking professional to lead its Retail Banking Division as Head of Retail Banking.
This executive leadership role is responsible for driving the Bank’s retail banking strategy, accelerating business growth, enhancing customer experience, leading digital transformation initiatives, and strengthening the Bank’s market position. The successful candidate will play a pivotal role in expanding retail assets, liabilities, cards, agent banking, and alternative delivery channels while ensuring sustainable profitability and operational excellence.
About NCC Bank PLC
NCC Bank PLC is a leading private commercial bank in Bangladesh, operating through a strong nationwide network of 132 branches and 10 sub-branches. The Bank is committed to delivering innovative, technology-driven, and customer-focused banking services while maintaining the highest standards of professionalism, governance, and sustainable growth.
Position Details
Position Title: Head of Retail Banking
Designation Level: Senior Vice President (SVP) / Executive Vice President (EVP) / Senior Executive Vice President (SEVP)
Employment Type: Full-Time
Workplace: Office-Based
Location: Dhaka, Bangladesh
Application Deadline: 15 June 2026
Salary: Negotiable
Job Summary
The Head of Retail Banking will provide strategic leadership for the Bank’s retail business portfolio, including retail assets, liabilities, cards, digital banking channels, and agent banking operations. The role requires a highly experienced banking leader with a proven ability to drive business growth, develop high-performing teams, and implement customer-centric banking solutions.
The successful candidate will work closely with senior management to achieve the Bank’s strategic objectives while fostering innovation, compliance, and operational excellence.
Educational Qualifications
Candidates must possess:
MBA (Master of Business Administration), or
MBM (Master of Business Management), or
Master’s Degree (preferably in Business-related disciplines)
from a UGC-approved university.
Academic Requirement
Applicants must have no Third Division, Third Class, or equivalent academic record throughout their educational career.
Experience Requirements
Professional Experience
Minimum 15 years of experience in a reputed bank or financial institution.
At least 5 years of experience in a senior leadership role focused on Retail Banking.
Preferred Experience
Proven success in driving retail banking growth and business expansion.
Strong experience in retail assets, liabilities, cards, and customer acquisition strategies.
Demonstrated expertise in digital transformation and customer engagement initiatives.
Experience in Agent Banking operations and alternative delivery channels.
Preference will be given to candidates with MTO (Management Trainee Officer) or PO (Probationary Officer) backgrounds in commercial banks or financial institutions.
Key Competencies
The ideal candidate should possess:
Strategic Leadership
Retail Banking Expertise
Digital Banking & Financial Innovation
Portfolio Management
Business Development
Financial Analysis & Reporting
Risk Management
Sales Leadership
Team Building & Coaching
Stakeholder Management
Regulatory Compliance
Excellent Communication Skills in Bangla and English
Key Responsibilities
Strategic Planning & Business Leadership
Develop and execute retail banking strategies aligned with NCC Bank’s long-term business objectives.
Formulate policies and initiatives to drive sustainable business growth and profitability.
Promote ethical leadership, accountability, and a performance-driven culture.
Business Development & Market Expansion
Lead business growth initiatives across:
Retail Assets
Retail Liabilities
Cards Business
Agent Banking
Alternative Delivery Channels
Establish business targets and growth strategies to expand market share and customer acquisition.
Retail Banking Operations
Monitor the performance of branches and business units under the Retail Banking Division.
Ensure operational efficiency, service excellence, and achievement of annual business targets.
Optimize business processes to improve customer experience and profitability.
Digital Transformation & Innovation
Champion digital banking initiatives and financial innovation.
Drive adoption of digital payment solutions and modern banking technologies.
Support the Bank’s transformation toward a more technology-driven retail banking model.
Product Development & Portfolio Management
Oversee product development and portfolio optimization initiatives.
Ensure retail banking products meet evolving customer expectations and market demands.
Enhance product profitability and customer value propositions.
Sales Leadership & Team Development
Lead, mentor, and collaborate with branches, business units, and sales teams to achieve annual business objectives.
Ensure effective allocation of responsibilities and resources across teams.
Foster a strong sales and service culture throughout the organization.
Risk Management & Compliance
Apply data-driven decision-making and financial analysis to support sustainable growth.
Strengthen risk management practices and regulatory compliance frameworks.
Ensure adherence to internal policies and Bangladesh Bank guidelines.
People Development & Organizational Excellence
Build a culture of teamwork, continuous learning, and professional development.
Conduct coaching, performance evaluations, and training initiatives to enhance workforce capability.
Promote employee engagement and leadership development programs.
Stakeholder & Regulatory Management
Maintain strong relationships with regulators, stakeholders, and business partners.
Coordinate effectively with internal and external stakeholders to support organizational objectives.
Ensure readiness for regulatory reviews, audits, and compliance assessments.
Reporting & Performance Monitoring
Prepare and present regular business performance reports to senior management.
Provide customer insights, market intelligence, and strategic recommendations.
Monitor key performance indicators and implement corrective actions where necessary.
Additional Responsibilities
Perform any other duties and responsibilities assigned by the Bank’s Management.
Compensation & Benefits
NCC Bank offers a highly competitive compensation package to successful candidates based on qualifications, experience, leadership capability, and professional competency.
Additional benefits will be provided in accordance with the Bank’s policies.
Why Join NCC Bank?
Opportunity to lead one of the Bank’s most important business divisions.
Executive-level role with significant strategic influence.
Exposure to digital banking transformation and innovation initiatives.
Work with a highly respected private commercial bank.
Opportunity to contribute to the future growth and modernization of retail banking in Bangladesh.
Equal Employment Opportunity
NCC Bank PLC is an Equal Employment Opportunity Employer.
Any attempt to influence the recruitment process at any stage will result in immediate disqualification. The Bank reserves the right to accept or reject any application without assigning any reason.
Only shortlisted candidates will be contacted for further assessment and selection procedures.
Corporate Office
National Credit and Commerce Bank PLC (NCC Bank)
NCC Bank Bhaban
13/1-2 Toyenbee Circular Road
Motijheel Commercial Area
Dhaka-1000, Bangladesh
About the Bank
NCC Bank PLC continues to be recognized as one of Bangladesh’s leading private commercial banks, delivering personalized, technology-enabled banking services through its extensive branch network. The Bank remains committed to innovation, customer satisfaction, operational excellence, and sustainable growth while contributing to the country's economic development.
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